Imperial Health Solutions PLC is an Assistance Provider which handles acute personal assistance on behalf of insurance companies, by offering a wide range of solutions for medical and travel assistance, health assistance and roadside assistance. Our quality, information security, data protection and compliance make up the parameters for the success of our business. We work consistently to protect your personal data and we strive to ensure that you are fully informed and that you understand how we treat your personal data. This Privacy Notice explains why your personal and health information are collected, the ways in which your data is being used, and your rights under the General Data Protection Regulation (GDPR) EU2016/679.
WHAT PERSONAL DATA WE COLLECT & PROCESS:
The personal data that we are collecting and processing is required to provide you with assistance services and facilitate payment for services rendered. This data contains:
Personal / Contact details:
When you are visiting our Website, we automatically collect, and store anonymized technical information from you. These are:
HOW WE COLLECT YOUR PERSONAL DATA:
Your personal data can be collected by us when your insurance company is transferring your case to us or when you call our Call Center. Your personal data are recorded on paper and electronically in our computer systems. Our computers systems enable information to be shared between staff members who are responsible for your case so that they have the right information at the right time.
YOUR PERSONAL DATA IS USED TO:
The collection and use of your personal data is essential for us to effectively conduct and manage our business functions and activities. We will only collect your personal data for the grounds of fulfilling our purpose which are as follows:
HOW WE COLLECT INFORMATION:
Your personal information is collected by lawful and fair means, and where applicable, we will collect your personal information directly from you. We may also collect your personal information from other persons who are authorised to act on your behalf.
We may obtain personal information over the phone, by fax, by email and in hard copy format.
We may also receive information collected from insurance companies and assistance companies helping you on behalf of your insurer or other agencies so that we can provide our services to you. We will collect personal information about you only if you contact us or if we are instructed to do so by your insurance company or by an assistance company helping you on behalf of your insurer.
In order for us to collect and hold personal information, we may also, as required, request a signed “Consent for Release of Personal Information Form” from you.
HOW WE KEEP YOUR PERSONAL DATA CONFIDENTIAL:
Everyone working for Imperial Health Solutions PLC has a legal duty to maintain the highest level of confidentiality. All staff members are instructed and special trained on handling confidential information and data.
Imperial Health Solutions PLC computer systems and networks are designed to ensure the availability and integrity of data and all necessary technical measures have been taken to ensure data protection. Your information will be stored, managed and used with the greatest possible care.
WITH WHOM WE SHARE YOUR PERSONAL DATA:
To make sure you receive the best possible service, we might share relevant information about you with other organizations, either via paper or by secured computer systems sharing. We will only use and disclosure your personal data in limited circumstances, including:
Before we share any of your personal data or information we will inform you to make sure you are aware of the information sharing and to give us your consent. If we are unable to contact you, we will only share information where we can demonstrate it is in the best interest of yourself or another individual. This is to ensure that you receive the best quality of service.
When information is shared, it is passed securely to, and kept confidential by, the people who receive it. It will only be used for the purpose for which it has been shared.
We will not disclose your personal information for any other secondary purpose, unless your consent has been given or as required by law and we will not sell or license any personal information that we collect from you.
SHARING YOUR INFORMATION WITHOUT YOUR CONSENT:
We will inform you and ensure you are satisfied for your information to be shared, but there are times when we might need to share your information without your consent. This will only happen where we are legally required to do so, or the law allows us to do so in order to fulfill our contractual obligations for our services, to protect you or other people.
Such situations include:
We will try to inform you if we share your information without your consent.
DATA RETENTION OF YOUR PERSONAL DATA:
For your best possible service, your personal data are stored and kept in our computer systems until you request complete erasure of your data or the legal retention period has been passed.
Generally, our cookies may perform the following functions:
|Essential cookies||Some cookies are vital to the operation of our website. Without them you will not be able to navigate in the web site and to use some of its features. The basic cookies allow smooth transition from page to page on the site and are absolutely necessary for its appropriate functioning.|
|Functionality Cookies||We do not use functionality cookies and we cannot remember your preferences and selections you have requested on previous visits to our sites|
|Performance Cookies||We use performance cookies to analyze how our visitors use our website and to monitor website performance. This allows us to provide a high quality experience by customizing our offering and quickly identifying and fixing any issues that arise. These cookies don’t collect information that identifies a visitor. All information collected is aggregated and therefore anonymous and is only used to improve how our website works.|
|Advertising Cookies||We do not use advertising cookies on our website.|
|Third Party cookies||Third party cookies are set by a different organisation on our website. For example, our website may contain content embedded content from, for example, Facebook or YouTube that are delivered through an advertising partner’s network. These sites may set their own cookies which are beyond of our control.|
We are using the above described data to make our Website user-friendly and to protect our IT Systems from different kind of cyber-attacks or other illegal activities.
FURTHER INFORMATION, YOUR RIGHTS AND ACCESSING YOUR RECORDS:
If you would like to know more about how we use your Personal Data or you have any complaints please fill free to contact our Data Protection Officer:
Data Protection Officer: Mr. Marcus Kuechler
Attn: Data Protection Officer (DPO)
Imperial Health Solutions PLC
20 Sanoudaki Str., GR 70014
Any written request will be answer in 30 working days.
At this point we would like to inform you about your rights regarding your personal data:
We reserve the right to change this Policy at any time for any reason by posting revisions on this webpage or on applicable apps. Such changes will be effective upon posting but will not apply retroactively.